MADRID EST. CHAMARTIN Car Hire

Please park the vehicle in one of the Enterprise Rent-A-Car parking spaces located in the public parking lot in front of the train station. Lock the vehicle and leave the parking ticket inside, and leave the keys in the drop-box located outside of the entrance booth-cabin of the public parking lot. If all of our parking spaces are full, please park properly anywhere in the public car park and follow the instructions above.

All drivers must be at least 25 years of age to rent a vehicle. Renters aged 21 to 24 may rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard as well as small Passenger Vans and Compact and Intermediate Cargo Vans. A daily surcharge of 19.99 EUR applies to renters between 21 and 24 years of age. Renters in the Canary Islands must be at least 22 years old and have held their license for at least two years.

Vehicles can be driven in Portugal, Andorra and Gibraltar without the need for additional coverage. Vehicles can also be driven in Austria, Germany, Belgium, France, the Netherlands, Italy, Luxembourg, Monaco and Switzerland (not in other countries) with the payment of a Cross Border Fee. The cost of Cross Border Fee will be of 55.00 EUR (VAT included) and it is acquired at the counter. In all cases, customers must inform at the counter of their intention to leave Spain with the vehicle and require the authorization of Enterprise to do so.

Damage Waiver reduces your liability if the vehicle is damaged or stolen and may be included in your rate. If it is not included then it is available to purchase, but you may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline Damage Waiver then you must pay these charges and seek compensation from your carrier. Damage Waiver is not insurance. The following excesses apply; 1050.00 EUR small vans, mini, economy and compact; 1250.00 EUR medium vans, compact elite, compact hybrid, intermediate and standard; 1500.00 EUR large vans, compact convertible, 4x4, full size, luxury and premium. Purchasing Damage Waiver on its own will only reduce your liability, if you need to reduce your excess to zero you must also purchase Excess Protection.

Damage Waiver does not cover: tires, lost keys, key fobs, transponders, damage caused by the use of the wrong fuel, any damage or loss caused by the failure to take all reasonable measures to safeguard the vehicle or the keys or any other device which unlock the vehicle and/or enable the vehicle to be started, and roof or undercarriage damage to the Vehicle Damage Waiver will be voided if damage is caused by: unauthorised driver, anyone using a vehicle without the correct license or anyone under the age of 21, use of the vehicle for hire or reward, use of the vehicle for any illegal purpose or deliberately causing injury, loss or damage to property or person, use of the vehicle for racing, pacemaking, testing or teaching someone to drive, use of vehicle whilst under the influence of drinks or drugs, overloading the vehicle with passengers, overloading the vehicle above the maximum legal weight, using the vehicle outside of mainland Spain without our written permission, towing, using the vehicle off road, transporting fish, meat, fruit, vegetables, live or dead animals, any kind of packaged liquid or dangerous or noxious substances, using the vehicle in a reckless manner, using the vehicle on an aerodrome, airfield, airport or military installation, failing to report an accident to us within seven calendar days and using the European Accident Report, or failing to lock the vehicle.

All major debit cards issued by either Visa or Mastercard are accepted. The car categories Fullsize, Premium, Luxury and Large Passenger Vans must be paid via credit card.

All rentals where the vehicle is not returned to the same location as it is collected from will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. The exact amount of the one way fee will be displayed during the reservation process when entering the dates, desired route and car category.

Excess Protection is an optional product available only if Damage Waiver is included in your rate that reduces any applicable Damage Waiver excess (see Damage Waiver terms). Excess Protection reduces your excess on all vehicles to zero. Excess Protection is not insurance and before purchasing you may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier.

If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of 19.97 EUR. Unused or excess fuel will not be refunded.

Total charges include road fund license, damage waiver including theft protection with an excess, third party liability and VAT. Additional surcharges may apply. Additional protection products may be purchased .

Emerald Club customers can earn credits on qualifying rentals and redeem free days at this location. Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations.

Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered for an additional daily charge. PAI/PEC provides the renter and renter's passengers with accidental death benefits, injury expense benefits and insures the personal effects of the renter and passengers while they travel. This is a summary only. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate your existing coverage and you may wish to determine if your personal coverage is adequate. The provision of PAI/PEC cannot extend beyond a period where the total charges to you exceed €200 and is conditional on your compliance with the terms and conditions of the rental agreement.

All major debit and credit cards (issued by either Visa, Mastercard or American Express) are accepted. Checks, prepaid cards, Diners Club and Discover Card are not accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, a deposit of 150 EUR is required. All Cargo Vans require 150 EUR deposit as well. For Compact Elite, Full Size, Premium and Luxury vehicles and Large Passenger Vans the deposit is 400 EUR and must be paid via credit card. When renting a car or SUV of the categories Compact Elite, Full Size, Premium or Luxury, two bank cards are required as additional security of which one must be a valid credit card. Cash payments may be allowed but the deposit must be paid via debit or credit card and the deposit will be a minimum of 500 EUR. Please contact the local branch for details.

National offers Roadside Assistance Protection. Roadside Assistance Protection allows National customers to waive all financial responsibility for the following - tyre (excluding the rim) replacement costs, except when part of a larger repair, replacement keys costs and all recovery and call charges imposed by our chosen roadside assistance providers as aresult of a fault caused by renter error. Roadside Assistance Protection does not exempt you from these charges if there is any breach of our rental agreement. Roadside Assistance Protection is an optional product; before purchasing you may wish to check if your personal coverage is adequate. If you decline RAP then you will be required to pay any applicable charges and see compensation from your carrier. RAP is not insurance.

All drivers must present a full valid and unexpired driving license. If the driving license is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation. All renters must provide a valid identity card or passport. All drivers must have held their full license for a minimum of 1 year. When renting an Elite, Premium or Luxury Car or Convertible or SUV, renters must have additional verified contact information such as employment details, telephone numbers and proof of Spanish residency. When renting these vehicles from an airport location travel documents such as boarding passes, hotels and apartments vouchers etc. must be provided as well. Local customers whose documents are issued in different countries must provide additional proof of address (i.e. phone bill, gas or electricity bill) which must be less than 90 days old. If visiting Spain, renters must provide proof of accommodation, local and home country contact information such as employment details and return travel. Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.

The rental branch is located just outside the Train Station. When exiting the main entrance turn left, the branch is approx 20 meters away.

Third party liability insurance is mandatory and covers the driver and the owner for third party claims against him/her for damage caused by the hire vehicle. Third party insurance is included in the rate. Cover is limited to 135 million euros.