HILO INTL ARPT (ITO) Car Hire

Rentals originating in the United States: Most vehicles rented in the US can be driven throughout US and Canada. Some vehicle classes like Exotics, Large Passenger or Cargo Vans, and other specialty vehicles may not be allowed to travel outside of the US. Please reach to the renting location directly for details on cross-border restrictions. Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the branch directly to determine limitations and availability.

Please see Renter Requirements policy for debit card information.

As a customer, you have a choice as to how you would like to pay for fuel. Option 1- Prepay Fuel This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Option 2 - We Refill This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per gallon will be higher than local fuel prices. Option 3- You Refill This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Loss Damage Waiver (LDW) is not insurance. The purchase of LDW is optional and not required in order to rent a vehicle. You may purchase optional LDW for an additional fee. If you purchase LDW we agree, subject to the actions that invalidate LDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico. When deciding whether or not to purchase LDW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of, vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk. *For rentals originating in California- LDW ranges between 10.99 USD and 500.00 USD per day depending on the type of vehicle rented.

Οι πελάτες του Emerald Club μπορούν να κερδίσουν πιστώσεις για ενοικιάσεις που πληρούν τις προϋποθέσεις και να εξαργυρώσουν δωρεάν ημέρες σε αυτό το κατάστημα. Σημείωση: Τα μέλη του Emerald Club μπορούν να κερδίσουν πιστώσεις σε ενοικιάσεις των επωνυμιών National και Enterprise, αλλά μπορούν να κάνουν εξαργύρωση μόνο σε καταστήματα της επωνυμίας National.

Customers who reside in the United States, U.S. Territories, or Canada Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions: They also present an Active Military ID, and They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information. Customers travelling to the U.S. and Canada from other countries It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. Customers traveling to the United States and Canada from another country must present the following: Their home country driver’s license, and If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license. If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented. Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification. In some US locations, customers not holding a US driver’s license may be asked to provide additional documentation. Examples of this may include a valid passport or, in certain states (AZ, CA, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. In some Canadian locations, customers not holding a Canadian driver’s license may be asked to provide additional valid government-issued documentation. Examples of this may include a valid passport. Other requirements Photocopies of Driver’s Licenses are not accepted “Learner’s Permits” are not accepted. Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted. Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.

Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered at the time of rental for an additional daily charge. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers or any member of the renter's immediate family who permanently resides in the renter's household and who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI/PEC is subject to the provisions, limitations and exclusions of the PAI/PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States or ACE INC Insurance in Canada. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. National Car Rental is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC.

12 15 Passenger Van Corporate Requirements 12 15 Passenger Vans Policy for ALL STATES: Renters of these vehicles must be 25 years of age or older. If the primary driver of this vehicle is 25 years of age or older, they must accept the terms and conditions below. The following terms apply to the rental of this type of vehicle, in addition to those set forth in the Rental Agreement. Please read before booking your rental. The van will not be operated or used in Canada. The van does not meet Federal Bus Safety Standards and will not be used to transport children in the twelfth (12th) grade or younger, other than family members, for school related functions. PLEASE SEE ADDITIONAL SPECIFIC STATE CONDITIONS BELOW FOR CALIFORNIA, NEW YORK, CONNECTICUT, NEW JERSEY, VERMONT, and RHODE ISLAND: Additional Terms Conditions, if renting in California Each driver of the van shall possess the requisite driver's license necessary for the operation of the van dependent on usage and/or organizational status of the renting company. That if the van is to be used for transporting passengers for hire or profit, or by any nonprofit organization or group, all drivers of the van shall possess a valid class B license with a passenger transport endorsement. That if the van is used by any public or private school or school district (including any California community or state college), as governed by Section 39800.5 of the Education Code or Section 10326.1 of the Public Contract Code, all drivers of the van shall possess a valid class B license with a passenger transport endorsement. Additional Terms and Conditions if renting in Connecticut, New Jersey, New York and Vermont All renters and additional drivers must have verifiable collision, comprehensive and liability insurance. Vans may not be used to transport non family members that are in the twelfth (12th) grade or younger. A major credit card is required for deposit to rent a 12/15 passenger van in New York, Vermont and Newark Airport. If renting in New Jersey, a major credit card may be required. Renters should contact the branch prior to making a reservation for payment requirements Additional Terms and Conditions if renting in Rhode Island All renters and additional drivers must have liability insurance that transfers to a large passenger van. For a commercial auto policy the renter/driver must have minimum liability coverage of $1,000,000 that transfers to a large passenger van.

The following forms of payment are accepted at the end of the rental. VISA® MasterCard® American Express® Discover Network® Debit Card Travelers Check Money Order Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. National is not responsible for any overdraft fees incurred.

Όλοι οι ενοικιαστές και οι επιπλέον οδηγοί πρέπει να είναι 21 ετών και άνω. Όλοι οι ενοικιαστές πρέπει να διαθέτουν έγκυρη άδεια οδήγησης και πιστωτική ή χρεωστική κάρτα ευρείας χρήσης στο όνομά τους. Δεν είναι δυνατή η ενοικίαση οχημάτων από άτομα με άδεια οδήγησης εκπαιδευόμενου ή άλλη άδεια οδήγησης προσωρινής ισχύος. Το παρόν είναι μόνο μια σύνοψη του σχετικού εγγράφου. Για περισσότερες λεπτομέρειες, ανατρέξτε στην Πολιτική πληροφοριών άδειας οδήγησης. ΗΛΙΚΙΑ Ο επίναυλος λόγω νεαρού ηλικίας για οδηγούς μεταξύ 21 και 24 ετών είναι 20 $ ανά ημέρα. Οι ενοικιαστές ηλικίας μεταξύ 21 και 24 ετών μπορούν να ενοικιάσουν τις εξής κατηγορίες οχημάτων: οικονομικά έως αυτοκίνητα πλήρους μεγέθους, φορτηγάκια και μινιβάν, αγροτικά οχήματα, κάμπριο, Jeep Wrangler και έως SUV κανονικού μεγέθους. ΧΡΕΩΣΤΙΚΗ ΚΑΡΤΑ Σε καταστήματα αεροδρομίων, οι προκαταβολές μέσω χρεωστικών καρτών γίνονται αποδεκτές τη στιγμή της ενοικίασης εφόσον επιδεικνύεται το δρομολόγιο επιστροφής με την προσκόμιση των σχετικών εισιτηρίων. Το όνομα και η διεύθυνση που εμφανίζονται στην άδεια οδήγησης του ενοικιαστή πρέπει να συμφωνούν με την τρέχουσα διεύθυνση κατοικίας του. Το στρατιωτικό προσωπικό εν ενεργεία εξαιρείται από τις απαιτήσεις διεύθυνσης. Εκτός από τον ενοικιαστή και τον/τη σύζυγο ή σύντροφό του, δεν επιτρέπονται άλλοι επιπλέον οδηγοί. Κατά τη στιγμή της ενοικίασης, οι χρεώσεις θα δεσμευτούν στη χρεωστική κάρτα, με αποτέλεσμα να μειωθούν τα διαθέσιμα χρήματα στο λογαριασμό που σχετίζεται με τη συγκεκριμένη κάρτα. Ο ενοικιαστής είναι προσωπικά υπεύθυνος για τυχόν τέλη υπερανάληψης που μπορεί να προκύψουν. Για περισσότερες λεπτομέρειες, ανατρέξτε στην ενότητα "Έγκριση ενοικίασης και ποσό προκαταβολής". ΕΓΚΡΙΣΗ ΕΝΟΙΚΙΑΣΗΣ ΚΑΙ ΠΟΣΟ ΠΡΟΚΑΤΑΒΟΛΗΣ Οι αποβιβαζόμενοι επιβάτες θα πρέπει να προσκομίσουν μια πιστωτική ή χρεωστική κάρτα με χρήματα που μπορούν να καλύψουν το κόστος της ενοικίασης. Οι ενοικιαστές χωρίς δρομολόγιο επιστροφής με σχετικά εισιτήρια θα πρέπει να προσκομίσουν μια πιστωτική κάρτα με επαρκή χρήματα που καλύπτουν το κόστος της ενοικίασης συν το ποσό των 200 $. Οι χρεωστικές κάρτες γίνονται αποδεκτές τη στιγμή της ενοικίασης εφόσον επιδεικνύεται το δρομολόγιο επιστροφής με την προσκόμιση των σχετικών εισιτηρίων. Οι εντολές πληρωμής και οι προπληρωμένες κάρτες δεν αποτελούν αποδεκτές μορφές προκαταβολής, ωστόσο μπορεί να χρησιμοποιηθούν για την πληρωμή οποιουδήποτε οφειλόμενου υπολοίπου στο τέλος της περιόδου ενοικίασης. Δεν δεχόμαστε μετρητά.

Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-367-6767.

Proceed toward baggage claim, exit the airport terminal to the Car Rental area. Please proceed to the National counter to receive your rental agreement and keys. Port shuttle runs consistently, about a 15 to 20 min wait.

Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas. The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information. • Northeast US (including regions in the Midwest): https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northeast-us-toll-options.html • Chicago Metropolitan Area: https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/chicago-toll-options.html • Golden Gate Bridge and Northern California Bay Area: https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northern-california-toll-options.html • Southern California: https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/southern-california-toll-options.html • CO, FL, TX, NC, GA, WA, PR, and Ontario Canada: https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/other-state-toll-options.html • Louisville KY: https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/indiana-kentucky-toll-options.html • Utah: https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/utah-toll-options.html To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map. TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.