MELBOURNE AIRPORT (MEL) Car Hire

After Hours Service Pickups: After hours pickup service is not available at this location. Staff will be on site to meet customers for a pre booked reservation where a flight number is provided in the case the flight is delayed. After Hours Service Drops: After parking in the designated parking bays, proceed to the booth and deposit keys into the drop box attached to the outside of the Redspot booth.

Minimum driver age of 21 years old. There is no maximum age, however under 25 years old will only be able to reduce their damage liability to AUD 330.00. A young driver surcharge of AUD 23.50 per day (excludes GST) applies to all Drivers aged between 21-24 years old. Drivers aged between 21-24 are restricted to vehicles Mini, Economy, Compact, Compact SUV, Compact Commercial Van, Intermediate, Intermediate pickup and Standard only. All drivers must have held their licence for a minimum of one year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of AUD 28.00 per day (excludes GST). Prestige Fleet For classes Luxury, Premium SUV, Luxury full size, Elite Full Size 4WD, Premium Elite SUV and Luxury SUV there is a minimum driver’s age of 30 years old. Local Renters must provide two current forms of ID both confirming home address i.e. Phone bill and Rates bill, documents must have been issued within the last 2 months. A full licence is required to drive any of the prestige fleet.

Vehicles can only be driven in Australia. The renter or authorised driver must only use the rental vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road. YOU MUST NOT USE THE VEHICLE: • On beaches, through streams, rivers or flood waters; • On fire trails; • In the snow; • To enter in to, or leave, the Northern Territory, Western Australia or Tasmania; • Or Outside the Permitted Area of Use, listed below. WHERE YOU CANNOT DRIVE THE VEHICLE (Outside the Permitted Area of Use): In Queensland: - The Old Telegraph Track section of the road to Cape York, - Boggy Hole (Finke Gorge National Park); - the Old South Road from Maryvale to Finke; - Fraser Island at any time; - The Bloomfield Track north of Cape Tribulation - Beyond Cooktown to the north or Lakeland to the west - On Highway No.27 beyond Chillagoe in a westerly direction - On Highway No.1 beyond Normanton in a southerly direction and no further north than Karumba In the Northern Territory: - The road to Jim Jim Gorge and Twin Falls - North of the Oodnadatta Track, including Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. - Arnhem Road and Arnhem Land/Gove Peninsula in general. In Western Australia: - Vehicles hired from Perth branches, does not include travel further north or East than Exmouth; further east than Kalgoorlie-Boulder Township or further east than Esperance. - Non-4WD vehicles hired from any other Western Australia location are not permitted to leave the local area without written consent from the hiring location.

The purchase of Collision Damage Waiver (CDW) reduces the vehicle damage liability. For standard passenger vehicles, the damage waiver liability is 1650 AUD - Damage Waiver Liability. For Standard 8-12 seater Minivans, Full Size, Premium, and Luxury SUVs the damage waiver liability is 2200 AUD and for all electric vehicles, commercial vans, and mine-specific vehicles the damage waiver liability is 3300 AUD.

We permit one-way rentals between many of our locations. Relocation fees are applicable to such one-way rentals and are advised at the time of reservation. Please note that in the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then we reserve the right to charge a relocation fee based on the KM distance table below. From 1 KMS to 50 KMS = AUD 57.00 From 51 KMS to 250 KMS = AUD 356.00 From 251 KMS to 500 KMS = AUD 712.00 From 501 KMS to 750 KMS = AUD 1140.00 From 751 KMS+ = AUD 1,425.00 (max charge) All fees include VAT/GST. No one ways are permitted in or out of Northern Territory, Western Australia, and/or Tasmania.

For convenience, you may purchase a full tank of fuel from the branch at the time of rental, at a price that is competitive with local fuel stations. This method eliminates the need for you to refill the tank before returning. Please, be aware that we are unable to give a refund for unused fuel. If you do not choose our Prepaid Fuel option and do not return the vehicle with a full tank of fuel, we will fill the tank for you and charge you for the costs we incur and the service we provide in doing so. Prices for Prepaying the Fuel vs when we refuel for you vary depending on the location but will be on display at the time of vehicle return.

All rental rates displayed include all compulsory fees and charges. Any optional items elected at the time of collection are subject to GST. Kilometre Restrictions Limited KM restrictions apply in some locations and or car classes. All excess KMS are charged at AUD 0.38 per KM excluding GST Unless otherwise stated In Darwin there is a 300KM daily In Perth, Mackay, Rockhampton, Townsville, Geelong and Avalon the full-size sedans have a 300KM daily allowance. In Port Macquarie there is a 200KM limit on vehicle classes Economy; 250KM limit on compact, intermediate, standard; 300KM limit on full size, Compact SUV, intermediate SUV and standard SUV In Avalon and Geelong 300KM limit on Compact SUV, intermediate SUV and standard SUV For all locations: Single cab utes, dual cab utes, commercial vans, commercial trucks, compact elite SUV, luxury elite SUV, full size 4WD, premium SUV, Elite 4WD, Premium Elite 4WD, luxury full elite and 12-seater van have a 200KM a day allowance.

Οι πελάτες του Emerald Club μπορούν να κερδίσουν πιστώσεις για ενοικιάσεις που πληρούν τις προϋποθέσεις και να εξαργυρώσουν δωρεάν ημέρες σε αυτό το κατάστημα. Οι κρατήσεις εξαργύρωσης πρέπει να γίνονται πριν από την προγραμματισμένη ημερομηνία παραλαβής (στο διαδίκτυο ή τηλεφωνικά). Σημείωση: Τα μέλη του Emerald Club μπορούν να κερδίσουν πιστώσεις σε ενοικιάσεις των επωνυμιών National και Enterprise, αλλά μπορούν να κάνουν εξαργύρωση μόνο σε καταστήματα της επωνυμίας National.Οι κρατήσεις πρέπει να γίνονται εκ των προτέρων και πρέπει να έχουν συνημμένο τον αριθμό μέλους, για να κερδίσετε πίστωση/πόντους.

Customers must present a full valid driving licence which has been held for a minimum of 12 months. Driving license can be from any country. If the license is not in English, an international drivers license must be presented along with drivers license from country of origin. Self drive service only.

A valid credit card or Visa or MasterCard debit card must be provided for all rentals. The credit card holder is listed as the hirer and must be present at the time of rental commencement. NO CASH is accepted for any payments or bond. Charges for options and coverage are to be settled at the commencement of the rental. A credit card fee applies as follows and is applicable to all rental charges (excluding the deposit bond) including any optional items purchased and damage liability charges. There is no refund of credit card surcharges: Union Pay Cards: Union Pay Cards are accepted if they have the Visa and MasterCard Union Pay logo present on the card. All credit cards - 0.80% (Excluding GST) Security Bonds The credit card deposit (by way of pre-authorisation) is up to AUD 200.00. If customer satisfies the below local renter criteria, up to AUD 1,000.00 (by way of pre-authorisation) is required, along with second proof of ID that shows drivers name and address e.g. utility bill. 1. Lives locally; within the greater metropolitan area of the city of pick up 2. Is a first-time renter with Enterprise (in either Australia and New Zealand) 3. Is not a Corporate Renter Security Bonds - Prestige Fleet For classes Compact Elite, Premium full size, Luxury full size, premium SUV, Elite Full size 4WD, Premium Elite SUV and Luxury Elite SUV, the credit card deposit (by way of pre-authorisation) is AUD 1,000.00.

Roadside Protection gets you back on the road for all incidents where the renter may be considered at fault. For example, changing a flat tire, Lockout service if you are locked out of your car, Fuel delivery - up to 15 liters at no cost, and jump-starting your car battery if you accidentally leave the lights on. Note: all vehicles have 24/7 standard roadside assistance included with their daily rental rate.

We accept current Australian, New Zealand, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or certified English translation. Valid driver’s licence must be held for a minimum of 12 months.

The purchase of Super Collision Damage Waiver (SCDW) reduces the vehicle damage liability to the lowest possible value. The deductible will 1500 AUD for Standard 8-12 seater Minivans, Full Size, Premium, and Luxury SUVs and Commercial Vans or Mine-specific vehicles. For all other vehicles the deductible will be 0 AUD.

The Rental office is located opposite the T1, T2 and T3 terminals. If you arrive at Terminal T4 you need to make your way to be outside Terminal T3 to proceed. We are on the ground floor of the multistory carpark opposite Terminals T1, T2, and T3. Proceed to our office to complete your rental contract. Our rental cars are parked nearby to the office.

In Australia as long as the rental vehicle is registered; the Green Slip (CTP - Compulsory Third Party Insurance) covers all injuries including death caused to other road users such as drivers, passengers of other vehicles, pedestrians, cyclists, motor cyclists and pillion passengers if you are at fault in a motor vehicle accident. CTP does not cover damage to property or other vehicles. The CTP provides unlimited indemnity to the insured party and ensures those who are injured have access to funds for services including all reasonable medical costs, treatment and rehabilitation. There is no fixed coverage limit per policy.

With Tire and Windshield Protection, damage to these items will incur a $0 AUD charge. Windshield damage refers to full replacement or repairs to chips, cracks, or stars. Tire damage includes punctures, cuts, and abrasions due to normal driving conditions.